Privacy Policy

1. Who We Are

Soul Whisper Candles ("we", "our", "us") operates the website soulwhispercandles.com. We are committed to protecting your privacy and handling your personal data responsibly.

For any questions about this policy, please contact us at hello@soulwhispercandles.com.

2. Information We Collect

We may collect the following personal data:

• Contact information (name, email address) when you use our contact form
• Order information (name, delivery address, email, payment details) when you make a purchase
• Technical data (IP address, browser type, pages visited) collected automatically through cookies

3. How We Use Your Information

• To process and fulfil your orders
• To respond to your enquiries via the contact form
• To send order confirmations and delivery updates
• To improve our website and customer experience
• To send marketing emails (only with your explicit consent, and you can unsubscribe at any time)

4. Payment Processing

All payments are processed securely through Stripe. We do not store your credit or debit card details on our servers. Stripe handles your payment information in accordance with PCI-DSS standards. You can review Stripe's privacy policy for more details.

5. Cookies

Our website uses the following cookies:

• Essential cookies required for the shopping cart and website functionality
• Preference cookies to remember your cookie consent choice
• Analytics cookies (Google Analytics) to help us understand how visitors use the site, with IP anonymisation enabled. These load only after you click Accept.

We do not use advertising cookies. You can manage your cookie preferences through the cookie banner displayed when you first visit our site. To revoke consent, clear your browser's site data for this domain.

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Stripe for payment processing
• Royal Mail / courier services for order delivery

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please email hello@soulwhispercandles.com.

8. Data Retention

We retain order data for 6 years for tax and legal purposes. Contact form messages are kept for up to 12 months. You may request deletion at any time.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.